What is Office Automation?
Organisations will have traditionally used paper based systems to control workflows and internal communication channels.
Office Automation (OA) is a phrase used to group together the hardware, software and processes enabling the automation of information processing and communication within organisations.
The hardware used would typically consist of Multi-functional devices or printers (MFD or MFP’s), Scanners and computers.
The software and processes are used to allow documents to be stored and retrieved digitally and communicate the information within networks or using email communication (Frama RMail secure email software).
Many organisations have an aim to go “paperless” but this in itself is not office automation. Prior to paperless organisations would be pushing paper documents around the business and once the paperless office achieved much time is spent pushing data around the office!
Office Automation is achieved when systems are put into place that allows the data to flow automatically within the organisation.